Privacy Policy

1Who We Are

Pro Appliance Repair L.L.C is a home appliance repair company operating in Dubai. We are the party responsible for the personal information described on this page.

2What We Collect

Details you give us directly:

• Your name and mobile number
• Email address, if you choose to share it
• The address where the repair will take place
• Appliance type, brand, model and a description of the fault
• Photos or videos of the appliance sent over WhatsApp

Details gathered automatically:

• IP address and approximate location
• Device, browser and operating system
• Pages viewed, clicks and time on site
• How you arrived at our website, such as a search result or advert

3Why We Use It

We rely on your information only for purposes connected to our service:

• Arranging and confirming technician visits
• Preparing quotes and diagnosing faults
• Sending booking reminders and follow-up messages
• Handling warranty claims on past repairs
• Answering questions and complaints
• Measuring and improving website performance
• Meeting legal, tax and accounting requirements in the UAE

4Advertising & Analytics Tools

We may use Google Analytics, Google Ads conversion tracking, Meta Pixel or similar tools. These help us see which pages are useful and which adverts bring enquiries.

Such tools may place their own cookies and process data under their own privacy policies. You can manage Google ad personalisation at adssettings.google.com.

5Cookies

Cookies are small text files saved in your browser. We use them to keep the site working properly, remember preferences and count visits.

You can block or delete cookies from your browser settings at any time. Some parts of the website may not work as expected if you do.

6Who We Share Data With

We never sell or rent your personal information. We share it only where needed to run our service:

• Our own technicians who visit your home
• Parts suppliers, when a specific part must be ordered
• Website hosting, email and messaging providers
• Analytics and advertising platforms, in limited and usually anonymised form
• Government or legal authorities when the law requires it

7Keeping Your Data Safe

We use reasonable technical and organisational safeguards, including restricted staff access and secure hosting, to protect your information from loss, misuse or unauthorised access.

No website or online transmission can be guaranteed 100% secure, so we cannot promise absolute security.

8How Long We Keep It

Booking and repair records are kept for as long as needed to honour your warranty, resolve disputes and meet our legal obligations. After that, the data is deleted or anonymised.

9Your Choices & Rights

You may ask us to:

• Show you the personal information we hold about you
• Correct details that are wrong or out of date
• Delete your information where we no longer need it
• Stop sending you promotional messages

Send your request to info@proappliancesrepair.shop and we will reply within a reasonable time.

10Not Affiliated With Brands

Pro Appliance Repair L.L.C is an independent service provider. We are not part of, or authorised by, Samsung, LG, Bosch, Siemens, Whirlpool or any other manufacturer named on our website. Your data is handled by us only, not by any brand.

11Children

Our services are meant for adults. We do not knowingly collect information from anyone under 18. If you believe a child has sent us personal details, contact us and we will remove them.

12Links To Other Websites

Our pages may link to outside websites such as Google Maps or WhatsApp. Their content and privacy practices are their own responsibility, not ours.

13Updates To This Policy

We may revise this Privacy Policy from time to time. The latest version will always be on this page with a new effective date. Using our website after an update means you accept the revised version.

14Get In Touch

Questions about your privacy can be sent to us at any time.